FAQs
Product
Q: How do I turn my vibrator on?
A: Firstly, ensure that your vibrator is fully charged or has batteries inserted. If the vibrator is fully charged, make sure to disconnect it from the charging cable. Locate the power button on the device, then, press and hold the button down for 3-5 seconds.
Q: What should I do if my vibrator is not working?
A: We strive to provide the best products to our customers. If for any reason there is a problem with your vibrator purchase, you will be eligible for a replacement, partial refund, or return. Simply complete the form here.
Q: What is the best toy for a beginner?
A: We are so excited to help you explore yourself love journey! For advice on which vibrator to purchase, head over to our guide on types of sex toys here.
Q: How long will my Eros.lk vibrators last?
A: With proper care and maintenance, our vibrators can be expected to last for at least two years depending on how often it is used and how intense you like your vibes!
Q: Are batteries and chargers provided with my order?
A: Unfortunately, we do not provide batteries for battery-operated devices. However, any USB chargeable devices would come with its accompanying USB cable.
Hygiene
Q: What is the best way to clean a sex toy?
A: Cleaning your toys regularly is essential for prolonging the life and functionality of a toy. For step-by-step instructions for how to clean your vibrator and other toys you can read our guide here.
Q: Is sharing text toys safe?
A: For hygiene reasons, we do not recommend sharing sex toys with your friends or partners. If you wish to share your Eros.lk toys with your loved ones, why not get them an Eros.lk toy of their own for double the fun?
Q: How do I store my sex toy?
A: Once your toy is clean and dry, store it out of direct sunlight in a cool, dry place. For added discretion, we recommend slipping your toy into a storage case.
Orders
Q: What payment methods do you offer?
A: Right now, we offer bank transfer facilities only for the payment of purchases. If you wish to complete a transaction please contact us at erosmainbranch@gmail.com to receive our bank information.
Q: Can I track my order?
A: Absolutely! Once your order is fulfilled and in transit with our delivery partner, we will send you an email with tracking information.
Q: Can I return or exchange my product?
A: For hygiene and safety reasons, we only provide returns and exchanges on orders that have its sealed packaging intact. If you believe your product is faulty, please proceed to complete the “Refund, Replacement, and Returns” form here.
Q: Can I return my product if I change my mind?
A: We’re sorry if you do not end up enjoying your product. Unfortunately, not every toy is perfect for every body, and such, we are unable to provide refunds, returns, or exchanges on a working product for change of mind. Please read our guide here for guidance on types of sex toys. Our team at erosmainbranch@gmail.com is also happy to assist you in finding your perfect toy!
Shipping
Q: How long will shipping take?
A: Your order will be dispatched within 1-2 business days from our distribution center upon receiving your payment. Your order should arrive within 5-7 business days.
Q: How much will shipping cost?
A: Eros.lk offers free shipping on all orders over 15,000 LKR! Otherwise, you will be charged a shipping fee from our delivery partner upon delivery.
Q: Do you offer discreet packaging?
A: All our orders will be shipped in plain packaging without and logos or branding that will hint to the nature of the products inside. Do not worry, nobody would blink an eye when your order is being delivered!
Can’t find what you were looking for? Don’t worry, our customer service team at erosmainbranch@gmail.com is here to help you!
Product
Q: How do I turn my vibrator on?
A: Firstly, ensure that your vibrator is fully charged or has batteries inserted. If the vibrator is fully charged, make sure to disconnect it from the charging cable. Locate the power button on the device, then, press and hold the button down for 3-5 seconds.
Q: What should I do if my vibrator is not working?
A: We strive to provide the best products to our customers. If for any reason there is a problem with your vibrator purchase, you will be eligible for a replacement, partial refund, or return. Simply complete the form here.
Q: What is the best toy for a beginner?
A: We are so excited to help you explore yourself love journey! For advice on which vibrator to purchase, head over to our guide on types of sex toys here.
Q: How long will my Eros.lk vibrators last?
A: With proper care and maintenance, our vibrators can be expected to last for at least two years depending on how often it is used and how intense you like your vibes!
Q: Are batteries and chargers provided with my order?
A: Unfortunately, we do not provide batteries for battery-operated devices. However, any USB chargeable devices would come with its accompanying USB cable.
Hygiene
Q: What is the best way to clean a sex toy?
A: Cleaning your toys regularly is essential for prolonging the life and functionality of a toy. For step-by-step instructions for how to clean your vibrator and other toys you can read our guide here.
Q: Is sharing text toys safe?
A: For hygiene reasons, we do not recommend sharing sex toys with your friends or partners. If you wish to share your Eros.lk toys with your loved ones, why not get them an Eros.lk toy of their own for double the fun?
Q: How do I store my sex toy?
A: Once your toy is clean and dry, store it out of direct sunlight in a cool, dry place. For added discretion, we recommend slipping your toy into a storage case.
Orders
Q: What payment methods do you offer?
A: Right now, we offer bank transfer facilities only for the payment of purchases. If you wish to complete a transaction please contact us at erosmainbranch@gmail.com to receive our bank information.
Q: Can I track my order?
A: Absolutely! Once your order is fulfilled and in transit with our delivery partner, we will send you an email with tracking information.
Q: Can I return or exchange my product?
A: For hygiene and safety reasons, we only provide returns and exchanges on orders that have its sealed packaging intact. If you believe your product is faulty, please proceed to complete the “Refund, Replacement, and Returns” form here.
Q: Can I return my product if I change my mind?
A: We’re sorry if you do not end up enjoying your product. Unfortunately, not every toy is perfect for every body, and such, we are unable to provide refunds, returns, or exchanges on a working product for change of mind. Please read our guide here for guidance on types of sex toys. Our team at erosmainbranch@gmail.com is also happy to assist you in finding your perfect toy!
Shipping
Q: How long will shipping take?
A: Your order will be dispatched within 1-2 business days from our distribution center upon receiving your payment. Your order should arrive within 5-7 business days.
Q: How much will shipping cost?
A: Eros.lk offers free shipping on all orders over 15,000 LKR! Otherwise, you will be charged a shipping fee from our delivery partner upon delivery.
Q: Do you offer discreet packaging?
A: All our orders will be shipped in plain packaging without and logos or branding that will hint to the nature of the products inside. Do not worry, nobody would blink an eye when your order is being delivered!
Can’t find what you were looking for? Don’t worry, our customer service team at erosmainbranch@gmail.com is here to help you!